We understand the recent Optus outage on November 8th may have posed challenges for your research endeavours.

Considering the inconvenience caused, we would like to offer our assistance to alleviate any negative impact on your research efforts.

Telecommunication Identifier Service:

We extend an invitation for you to share any affected sample list with us.

Where a match in our database is available, we will append the telecom provider name to each number, helping you identify which numbers were affected during the Optus outage.

Armed with this information, you can confidently attempt to re-dial these previously disconnected Optus numbers and ensure that your research remains comprehensive.

This service comes with a $250 set up fee for non-SamplePages licensed numbers. For SamplePages-licensed numbers we would be happy to waive this set up fee.

Extension of Licensing Period:

Recognising that the Optus outage may have caused delays in your fieldwork, for clients that have purchased SamplePages data and require a license extension beyond the standard 30 days, please reach out to our team. We are here to ensure that your research timeline remains flexible and accommodating.

We hope that this can provide your organisation with the tools and flexibility needed to navigate through any disruptions seamlessly. Your research is essential, and we are committed to supporting its success. If you have any questions or require further assistance, please feel free to contact our dedicated team using the link below.